FAQ – How It Works

What is Scratch & Dent?

Scratch-and-dent appliances are brand-name units that have minor cosmetic imperfections — typically small scratches, scuffs, or dents on the exterior — but are fully functional. These blemishes are usually from shipping, handling, or floor display and have no impact on how the appliance works.

What is Open Box?

Open-box appliances are units that were returned by a customer, used as a floor display, or had their original packaging opened. They may be in like-new or excellent condition. All open-box units at Deals Depot are inspected before sale.

What are your store hours?

We're open Monday through Friday from 9:30 AM to 6:00 PM, and Saturday from 10:00 AM to 6:00 PM. We are closed on Sundays.

Are the appliances tested before sale?

Yes. Every unit we sell is inspected by our team before it goes on the floor. We only list appliances that are confirmed to be in working order.

Do the appliances come with a warranty?

Yes. All appliances sold at Deals Depot come with our standard warranty. Manufacturer warranties may also apply depending on the unit and brand. Contact us at (313) 307-3333 for details on a specific item.

Can I see the appliance in person before buying?

Absolutely. Our showroom at 12933 Eight Mile W, Detroit, MI 48235 is open for in-person visits during business hours. We encourage you to come see the exact unit before purchasing — especially for scratch-and-dent items.

Do you offer delivery?

Yes, we offer local delivery to the Detroit metro area. See our Delivery & Pickup page for details.

How often does inventory change?

We receive new inventory weekly. Scratch-and-dent and closeout units sell quickly, so if you see something you want, don't wait. You can also contact us or call (313) 307-3333 to ask about upcoming stock.

Can I return an appliance?

Please see our Warranty & Returns page for full details on our return policy.

Do you offer home repair services?

Yes! We offer plumbing, appliance repair, electrical, and general home repairs throughout Detroit. Call (313) 307-3333 to schedule or get a free estimate.

Still have questions?

Contact us or call (313) 307-3333 — we're happy to help.